HomeHerald is operated by Quetzal Solutions LLC. This page documents how end users consent to receive text messages from HomeHerald. There are two ways in: a resident's profile in the app, and booking a call with our founder on homeherald.ai.
How users opt in
A resident creates a HomeHerald account (or is invited by their community).
In the app, the resident opens Profile > Contact Information and taps edit next to Phone Number.
The resident types their mobile number. Consent language is displayed directly beneath the phone number field (reproduced below).
The resident taps Save. Providing a phone number is optional, and consent is not a condition of using the app.
The in-app opt-in experience
This is the phone number field as it appears in the HomeHerald app, including the consent disclosure:
(555) 123-4567
By saving your number, you agree to receive text messages from HomeHerald,
including verification codes, account and community notifications, and HOA
Assistant replies. Message frequency varies. Msg & data rates may apply.
Reply STOP to unsubscribe or HELP for help.
CancelSave
Reproduction of the in-app Profile screen (Profile > Contact Information).
Booking a call on homeherald.ai
A visitor opens the "Or talk to Brett" section of homeherald.ai (homeherald.ai/#book) and picks a day and a time.
The visitor types their name and mobile number. Consent language is displayed directly beneath the form (reproduced below).
The visitor presses Book. We text a 6-digit code to that number; the call is booked only when the code is entered, so every number we text for a booking was confirmed by the person holding it.
Booking is optional, and there are other ways to reach us (the Herald demo line on the same page, or hello@homeherald.ai).
Dana Whitfield
(555) 123-4567
We text your number a code to confirm it's yours, then a confirmation and a reminder an hour before the call - up to 4 messages per booking (a 4th only if Brett has to cancel), more only if you ask for a new code. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Book Wednesday 10:30 AM with Brett
Reproduction of the booking form on homeherald.ai (section 08, "Or talk to Brett").
For a booking we send, in order: the 6-digit code; a confirmation with the day and time; a reminder about an hour before the call; and, only if the call has to be cancelled, one message saying so with a link to pick a new time. That is up to 4 messages per booking, plus any new code the visitor asks for (at most 3 codes per number per day). No marketing messages are sent to numbers collected this way.
What we send
Login verification codes (one-time passcodes)
Account and payment notifications
Messages and reminders from the user's community (HOA)
Replies from the HOA Assistant when the user texts us first
For a call booked on homeherald.ai: a confirmation code, a booking confirmation, a reminder before the call, and a cancellation notice if the call is cancelled
Frequency, rates, and opting out
Message frequency varies with account activity and community communications. A booked call is up to 4 messages, plus any new code requested.
Message and data rates may apply.
Reply STOP to any message to unsubscribe at any time, or remove the phone number under Profile settings.
Reply HELP for help.
Carriers are not liable for delayed or undelivered messages.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with our SMS service provider solely as necessary to deliver messages.