Message Us From Inside the App, and Get a Real Reply
Included on Every Plan. 14 days free, no credit card.
Most software support is a black hole. You email an address, get an auto-reply with a ticket number, and never hear back. By the time anyone responds, you have forgotten the question or solved it the hard way. For a volunteer board with an hour to spare on a Tuesday night, that is the difference between getting unstuck and giving up.
HomeHerald support lives inside the app. Tap Support, describe what you need, and you are talking to the HomeHerald team in a real thread - not a form that disappears into a queue.
A Conversation, Not a Ticket Number
Support in HomeHerald is two-way and threaded. You send a message, we reply, and the whole back-and-forth stays in one place so nothing gets lost or repeated. Ask a how-to question, report something that looks off, or request a change - it is the same simple conversation.
A Reply You Will Not Miss
When the HomeHerald team responds, you see it. The Herald button pulses with a quiet radar ripple and a “New response from HomeHerald” prompt brings you straight back to the conversation. No inbox digging, no checking a separate portal, no wondering whether anyone answered. The reply finds you in the app you are already using.
Why It Matters for Self-Managed Boards
Self-managed boards do not have an IT department or a management company to escalate to. When something is confusing or broken, the board is support. Responsive, in-app help is how a volunteer keeps a five-minute question from becoming a lost evening. It is also how we learn what to build next - a lot of HomeHerald exists because a board asked for it in exactly this thread.
Pricing
In-app support is included on every HomeHerald plan at every price point. There is no per-seat charge to talk to us.
14 days free, no credit card. Cancel any time.