HOA Software Pricing.
No surprises.

Yes. Every community can try HomeHerald free - no card needed. HomeHerald has two self-serve plans, Automate and Automate+, and every new community gets 14 days free on the full Automate plan. There is nothing to enter and nothing to cancel. When you are ready, adding a card starts a fresh 30-day free trial on the plan you pick, which can add up to 44 free days in total. Nothing is charged until that card trial ends.

Not to start. The 14-day free trial runs the full Automate plan with no card at all. You need a card for two things: Automate+, because it provisions a real phone line and your community’s own local number, and the extended 30-day free trial. Add a card whenever you like - during your first 14 days or after they end - and a fresh 30 days of free trial starts on whichever plan you choose. Cancel before that trial ends and you pay nothing.

The phone and the web. Automate is the entire platform: dues and payments, Books & Banking, Herald chat and the email agents, Herald Shield, amenities, work orders, voting, blasts and certified mail. Automate+ adds Herald Phone on top of all of that - Herald answers your community’s line 24 hours a day, your community gets its own local phone number, residents can text with Herald instead of calling, you get a community website, and a pool of voice minutes is included every month. Nothing is taken out of Automate to build Automate+.

Count your properties. On Automate that is $49 a month up to 105 properties, $99 up to 205, and $199 up to 400. On Automate+ it is $65, $125 and $250 at those same three sizes. If your community grows past a tier boundary we tell you before the price changes, so there are no surprises on the invoice.

That depends on which one. When the 14-day no-card trial ends, nothing is charged and there is nothing to cancel - your community and everything in it stays put, and you can add a card any time to pick right back up. When a 30-day card trial ends, the card on file is charged for the plan and size you picked - $49, $99 or $199 on Automate, or $65, $125 or $250 on Automate+. You know that number before the card trial starts. Cancel before it ends and you are never charged. Cancel later and billing simply stops at the end of the month you already paid for.

No. Communities created before this pricing change keep the plan they are on today. Nothing is being taken away, nothing expires, and you do not need to do anything. The new plan structure applies to communities created from here on.

Automate+ includes 500 voice minutes a month up to 105 properties, 1,000 up to 205, and 2,000 up to 400. Minutes reset at the start of every month. If your community goes over, Herald keeps answering - overage is 12 cents a minute, and it is capped at your plan’s monthly price, so a runaway month can never cost more than double.

That is the Custom plan. Automate and Automate+ each cover one community up to 400 properties. Custom covers communities of any size and an unlimited number of them under one account, with white-glove migration and implementation and Priority Herald Support. Use the "Let’s talk" button on this page and we will get back to you within one business day.

Two things, both billed only when you use them. Physical and certified USPS mail is passed through at $1.50 to $3.00 a letter depending on page count and delivery speed. Resident payments carry a convenience fee of 4% + $0.30 per card transaction or 2% per ACH transaction, and your HOA can pass that fee to residents or absorb it. On Automate+, voice minutes past your monthly pool are 12 cents a minute, capped at your plan price. Unlocking your community’s own local number on Automate+ is a one-time $5, and changing it later is another $5, with one free swap in your first 7 days. No per-unit pricing, no surprise invoices.

No contracts. No cancellation fees. No annual commitments. Automate and Automate+ are billed monthly and you can cancel anytime from your dashboard with one click. We do not currently offer annual billing, which also means we never ask you to commit a year up front. We earn your business every month.

No. No setup fee, no onboarding fee, and no implementation charge on Automate or Automate+. Your community’s own local phone number on Automate+ is included as well - there is no provisioning charge for it. Our AI-powered setup reads your existing documents and configures your community automatically. Most communities are live in under 15 minutes, well inside the free trial. Custom plans include white-glove migration, which we scope with you.

Subscription billing is handled through Stripe. We accept all major credit cards - Visa, Mastercard, American Express and Discover. Your board can pay with a community credit card or a board member’s card. Invoices and receipts are available in your dashboard for reimbursement.