Call or Text Your HOA. A Real Phone Number. AI Answers.
Your community has a phone line now: (601) 706-7573 - and it texts back, too: send it a message. Not a phone tree, not a voicemail box - Herald picks up, in a normal speaking voice, and actually handles things. Prefer typing? The same Herald answers texts on the same number, and even remembers the conversation between messages.
Don’t take this page’s word for it. The line is live. Call it - or text it - right now and ask it anything about HomeHerald. On a call it will even check the founder’s real calendar and book you a demo callback before you hang up. (Msg & data rates may apply.)
Or just ask for a demo and Herald runs one on the spot, without hanging up. It becomes the Herald of a sample community and you talk to it exactly the way one of your residents would - ask what you owe, report a broken sprinkler, book the clubhouse. If you’re at a computer with the HomeHerald demo open, read Herald the short code on your screen first, and everything you ask it to file lands on that screen while you watch.
Residents Are Recognized the Moment Herald Picks Up
If the number you’re calling from is on your HomeHerald profile, Herald knows you on hello - your name, your address, your balance, your community’s rules and schedules. No account numbers, no “press 2,” no identifying questions. The first time you call, Herald introduces itself. After that it just says hey and uses your first name, and it doesn’t greet you the same way twice in a row.
And it doesn’t just answer questions. On a call, a resident can:
- Check their dues balance - down to the exact line items, from the community’s live books. If they want to pay it right then, Herald texts them a secure payment link, capped at what they actually owe.
- File a real request with the board - “my mailbox post is leaning” becomes the same tracked ticket the Contact HOA form creates. Herald reads it back, you confirm, it’s filed, and the board is notified before the call ends.
- Get back into their account - locked out, or the reset email landed in junk? Herald texts a fresh password reset link mid-call. It knows how each account actually signs in, so a resident who uses Google, or who joined by phone and never set a password, gets told what will work for them instead of a link that won’t.
- Move out - a resident who is selling or leaving can take themselves off the roster by voice. Herald asks once, plainly, whether they’re sure, and does it only on a clear yes.
- Ask anything a board member would get called about - pool hours, meeting dates, CC&R questions, trash day.
New Neighbors Can Join Entirely by Phone
This is the part that surprises people. Someone brand new to the community - no app installed, no account, never heard of HomeHerald - can call the line and become a member before the call ends:
- They read Herald their community’s six-character join code (boards share it in welcome letters, at the clubhouse, on the fridge).
- Herald confirms the community, asks their street address, and checks that it’s open.
- They confirm their name and the details back - and that’s it. Their phone number becomes their account, their address is linked, and the next time they call, Herald greets them by name.
No email address required. No form. The phone call is the signup. Boards get a member roster that fills itself in, one welcome call at a time.
Why This Exists: the Board’s Cell Phone Problem
Every HOA board member knows the worst part of the job: your personal cell phone becomes the HOA hotline. Calls at 7 a.m. about the trash. Voicemails at 11 p.m. about the pool. The board president becomes the de-facto support line whether they wanted that job or not.
Herald Voice ends that. Whether a resident dials the phone line or taps the call button in the HomeHerald app, an AI agent answers. The AI knows who they are, what they owe, what their property’s status is, and the answers to almost any question they’d ask a human. No board member’s cell phone rings. No voicemails to listen to on Saturday morning.
Start free - no card needed ->
Herald Voice is part of the Automate+ plan, which starts at $65/month for communities up to 105 properties ($125 up to 205, $250 up to 400). Automate+ gives your community its own local number, resident texting with Herald, a community website, and 500 to 2,000 voice minutes a month depending on your size. The number itself is included at that price, with no setup fee - changing it later is a one-time $5, and your first swap in the first seven days is free.
Automate+ is the one plan that needs a card up front, because it provisions a real phone number for your community. Adding that card starts a full 30-day free trial, and nothing is charged until it ends. If you would rather look around first, every new community gets 14 days free on Automate with no card at all. No contracts. Cancel anytime. See pricing.
How a Call Works
A resident opens the HomeHerald app. There’s a phone-call button. They tap it. The app places a real voice call, but it doesn’t ring a board member - it connects to the Herald Voice AI agent.
The agent knows the resident on first hello. It knows their name, their address in the community, their dues balance, any open requests they have, the next scheduled board meeting, the pool hours, the trash schedule, the architectural request status, the names of their neighbors on the board. Everything Herald Chat reads from your community’s data is available to Herald Voice in real time.
The resident asks a question. The agent answers in plain English, in a normal speaking voice. If the question needs board judgment (“Can I get a payment plan?”), the agent says so and creates a ticket for the board to follow up on. If the question can be answered from your CC&Rs, the agent answers immediately. Most calls take 60-90 seconds and end with the resident getting what they needed.
What Residents Can Ask
Almost anything they’d ask a board member by phone:
- Account questions: “What’s my balance? When is my next payment due? Did you receive my check?”
- Amenity questions: “What time does the pool close? Can I book the pavilion for Saturday? Is the gym open today?”
- Rules and CC&Rs: “Can I paint my mailbox blue? Do I need ARC approval for a fence? What color shutters are allowed?”
- Schedule: “When is the next board meeting? When is trash pickup? When is the next community event?”
- Requests: “I want to report a broken sprinkler. There’s a loose dog. The streetlight at the entrance is out.”
The AI handles each of these from your community’s actual data and documents. If it doesn’t know something, it says so and routes the request to the right board member.
Why This Matters for Boards
Volunteer board members are not paid support staff. The cell phone becoming the HOA hotline is the single most-cited reason for board burnout. Herald Voice removes that pressure entirely. Calls get answered 24/7 in a calm, knowledgeable voice. The board only gets pinged when something genuinely needs human judgment.
It’s also a step change for residents. Most HOAs have no real phone support today - calls go to a voicemail nobody listens to, or to a board member who returns the call days later. With Herald Voice, residents get an immediate, accurate answer every time.
Every Call Is Logged
Every Herald Voice conversation is written to your community’s call log, in the Herald Voice section of the app. You can audit what was asked, what the AI answered, and which resident called. Audio is processed in real time and not stored - only the transcript and the resulting actions (tickets created, balances quoted, rules cited).
Get Started
Open the HomeHerald app. There’s a Call button in the bottom navigation bar - tap it, the call connects, the agent answers. The Contact HOA screen shows your community’s line too, if a resident would rather dial it from their own phone.
For boards: Herald Voice comes with Automate+, and getting your community’s number live is something our team does with you rather than something you configure. Tell us the area code you want and we set the line up, usually the same day. Self-serve number picking is on the way. Once the line is live there is no per-resident setup at all: the AI reads your community’s CC&Rs and resident data automatically. Changing the number later is a one-time $5, with your first swap free in the first seven days.
Start free - no card needed ->
Part of the Automate+ plan, from $65/month, with your community’s own local number included. Included minutes are 500 a month up to 105 properties, 1,000 up to 205, and 2,000 up to 400. Go over and Herald keeps answering at 12 cents a minute, capped at your plan price, and the counter resets every month. See pricing.