Maintenance Requests Are Part of Herald Shield
HomeHerald handles maintenance and neighborhood requests through Herald Shield’s intelligent intake system. When a resident reports a broken gate, a streetlight outage, or a common area issue, Herald Shield classifies it as a NEIGHBORHOOD_REQUEST, asks clarifying questions, and routes a complete, well-documented submission to the board.
What Herald Shield Does for Maintenance Requests
- AI classifies the request type automatically, separating maintenance issues from violations, ARC requests, and general inquiries
- Asks up to 3 clarifying questions before the board sees anything, so you get complete submissions instead of vague one-liners
- Prompts for photos when visual documentation would help
- Publishes qualifying issues to a community board so all residents stay informed about known problems and repair timelines
- Full audit trail on every request from submission to resolution
Herald Shield handles all four resident request types in one system: maintenance issues, violation complaints, architectural review requests, and general inquiries.
Learn More About Herald Shield
Free for up to 50 properties. No credit card required.
Already using HomeHerald? See the four request types and the request lifecycle in the admin handbook for the full walkthrough.