Maintenance Requests Are Part of Herald Shield
HomeHerald handles maintenance and neighborhood requests through Herald Shield’s intelligent intake system. When a resident reports a broken gate, a streetlight outage, or a common area issue, Herald Shield classifies it as a NEIGHBORHOOD_REQUEST, asks clarifying questions, and routes a complete, well-documented submission to the board.
What Herald Shield Does for Maintenance Requests
- AI classifies the request type automatically, separating maintenance issues from violations, ARC requests, and general inquiries
- Asks up to 3 clarifying questions before the board sees anything, so you get complete submissions instead of vague one-liners
- Prompts for photos when visual documentation would help
- Publishes qualifying issues to a community board so all residents stay informed about known problems and repair timelines
- Full audit trail on every request from submission to resolution
Herald Shield handles all four resident request types in one system: maintenance issues, violation complaints, architectural review requests, and general inquiries.
Learn More About Herald Shield
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Already using HomeHerald? See the four request types and the request lifecycle in the admin handbook for the full walkthrough.