Reference
Contacting HomeHerald support
Message the HomeHerald team from inside the app and get a real reply, with a notification the moment we respond. No ticket black hole.
Last updated September 25, 2026
When you hit a wall with HomeHerald itself - something is confusing, looks off, or you want a change - board members and admins can reach our team without leaving the app.
Where to find it
Click HomeHerald Support at the bottom of the admin sidebar, or tap Support in the Herald menu on your phone. Describe what you need, send it, and you are in a thread with the HomeHerald team.
The button is there for board members and admins. Residents don’t see it - their questions go to their own board, which can bring anything about the software to us.
How it works
Support is a two-way, threaded conversation, not a form that disappears into a queue. You send a message, we reply, and the whole back-and-forth stays in one place so nothing gets lost or repeated.
When the HomeHerald team responds, you will know: the reply lands in your in-app messages and is emailed to you, the Herald button shows a quiet pulse, and a “New response from HomeHerald” prompt brings you straight back to the conversation. No separate portal to check.
Prefer email? You can also write to support@homeherald.ai.
What to send us
- How-to questions when the handbook does not cover your case
- Anything that looks wrong or broken
- Feature requests - a lot of HomeHerald exists because a board asked for it in exactly this thread
In-app support is included in every HomeHerald plan, and during your free trial. There is no premium support level.