Reference
Contacting HomeHerald support
Message the HomeHerald team from inside the app and get a real reply, with a notification the moment we respond. No ticket black hole.
Last updated June 10, 2026
When you hit a wall with HomeHerald itself - something is confusing, looks off, or you want a change - you can reach our team without leaving the app.
Where to find it
Tap Support in the app. Describe what you need and you are in a thread with the HomeHerald team.
How it works
Support is a two-way, threaded conversation, not a form that disappears into a queue. You send a message, we reply, and the whole back-and-forth stays in one place so nothing gets lost or repeated.
When the HomeHerald team responds, you will know: the Herald button shows a quiet pulse and a “New response from HomeHerald” prompt brings you straight back to the conversation. No inbox digging, no separate portal to check.
What to send us
- How-to questions when the handbook does not cover your case
- Anything that looks wrong or broken
- Feature requests - a lot of HomeHerald exists because a board asked for it in exactly this thread
In-app support is included on every plan, including the Free tier. There is no premium support level.