Requests & Violations

Service Provider Directory

Keep a community-curated list of trusted vendors with neighbor reviews and emergency availability, dispatch work orders to them, and share any provider with a 3-day link that needs no login.

Last updated September 25, 2026

The Service Provider Directory is your community’s shared list of trusted vendors - the plumber that actually showed up, the landscaper everyone is happy with, the electrician to call in an emergency. It keeps that knowledge with the community instead of in one board member’s phone, and it holds the vendors you dispatch work orders to.

The list belongs to your community alone. There’s no shared vendor pool across HomeHerald communities, and no ratings from other HOAs.

Where to find it

Open Directory in the app and switch to the Providers tab. Both admins and residents can browse it, search it, and filter it by category.

Adding a provider

Anyone in the community can tap Add Service Provider. Each provider record holds:

  • Name and a short service description - type it naturally (“AC repair and installation, 24/7 emergency service”) and HomeHerald picks the category for you
  • Category - one of Plumbing, Electrical, HVAC, Landscaping, Pool & Spa, Cleaning, Pest Control, Roofing, Painting, Handyman, Construction, Security, Moving, Pet Services, Auto, Appliance Repair, Flooring, Windows & Doors, Fencing, Garage Doors, or Other
  • Contact details - a phone number or email is required, plus an optional website
  • An emergency-availability flag for the vendors who answer after hours, picked up from the description
  • Neighbor reviews - whether the reviewer recommends them, a star rating, the work performed and a comment. The card shows the recommend percentage and the review count

Whoever adds a provider leaves the first review, so every listing starts with someone who has actually used them. If the provider has an email address, HomeHerald sends them a short welcome email saying they were added.

The person who added a provider can edit it, and the board can edit or delete any listing. Admins can also mark a vendor Preferred or hide it from residents with Visible to residents in the directory (see Work orders). The result reflects real experience in your community rather than whoever paid for the top search result.

Sometimes the person who needs the vendor is not in the app - a new neighbor, a renter, a friend down the street. Open a provider and tap Share to create a link (homeherald.ai/v/…). It works for three days and needs no login. It shows the public details as they were when you shared it: name, category, description, contact, recommend percentage and star rating, emergency availability, and up to three recent review excerpts with each reviewer’s first name. Admin-only details - internal notes, payment terms, insurance certificate - are never included. Providers hidden from residents can’t be shared.

Using it with work orders

The vendors on the Work Orders screen are the same records as this directory, so when you dispatch a work order, you are sending it to a vendor the community already knows. Herald Chat can also recommend a provider from this directory when a resident asks who to call.