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Plan and billing
HomeHerald sells one plan, Automate, and its price is set by how many properties you manage. A 14-day free trial with no card, monthly billing, cancel anytime.
Last updated September 25, 2026
HomeHerald sells one plan, Automate. Prices are set by how many properties your community has, never per unit.
The plan
| Community size | Automate |
|---|---|
| Up to 105 properties | $65 / month |
| Up to 205 properties | $125 / month |
| Up to 400 properties | $250 / month |
| Up to 600 properties | $325 / month |
| Up to 800 properties | $400 / month |
| Up to 1,000 properties | $500 / month |
More than 1,000 properties, or more than one community? There is no published price. Get in touch through the pricing page and we’ll work out the right number.
What Automate includes
Automate is the entire platform for one community. There is no starter tier underneath it:
- Herald Shield - automated violation handling, escalation, and AI violation letters
- Herald Chat
- Herald Welcome, including automatic listing detection
- Dues Chaser, autopay, and automatic late fees
- Books & Banking - Profit & Loss, AR Aging, AP Aging, bank reconciliation, budget vs. actual, AI receipt logging
- Email integration and the unified inbox
- All payment methods (Stripe cards and ACH, Apple Pay, PayPal, Venmo)
- Amenity booking with deposits and smart locks, voting, events, documents, the directory, and the resident portal
- Work orders, vendors, insurance, and contracts
- Email blasts, text notifications, and physical USPS letters (standard first class)
- Automatic backups and Herald Support
Herald Phone
Automate also includes Herald Phone, which your board turns on when it is ready (it needs a card on file - see the free trial below):
- Herald answers your community’s phone, 24 hours a day
- Your community’s own local phone number - a one-time $5 unlocks it, and the number itself has no monthly cost
- Residents text with Herald - real conversations, not auto-replies
- A community website
- Included voice minutes each month: 500 up to 105 properties, 1,000 up to 205, 2,000 up to 400, 3,000 up to 600, 4,000 up to 800, 5,000 up to 1,000
Go over your minutes and Herald keeps answering - nothing turns off. Your board gets an email when the pool is 80 percent used and again when it runs out, and minutes reset at the start of every month.
The free trial, in two stages
Stage one - 14 days free, no credit card. Every new community starts with a 14-day free trial that includes the full Automate plan. There is no card to enter and nothing to cancel. When the 14 days are up, nothing is charged - your community and everything in it stays exactly where it is, and you can pick back up whenever you add a card.
Stage two - a full 30 days free once you add a card. Adding a card at any point, during those 14 days or after they end, starts a fresh 30-day free trial on Automate. Adding a card early never costs you any of the 30 days, so a community that waits until the preview ends can have up to 44 free days in total.
Herald Phone and your community’s own local number need a card on file before they can be turned on, because they provision a real phone line. Everything else in Automate does not.
Nothing is charged until the 30-day card trial ends. Cancel before then and you pay nothing at all. At the end of that trial, the card on file is charged the monthly rate for your plan and community size, and billing continues monthly from there.
If your community was created before the pricing change
Nothing changes for you. Communities created before this pricing change keep the plan they are on today. You are grandfathered - you will not be moved onto a different plan, and you keep using HomeHerald exactly as you do now.
If you’re on an early-adopter (Founder) rate, that rate is likewise honored for as long as you stay subscribed. If you cancel and re-subscribe later, you’ll be on current pricing.
Billing terms
- Billed monthly
- No annual contracts
- No setup fees
- Cancel anytime
What costs extra
The subscription covers the software. A few things are genuine pass-through costs and are billed on top:
| Add-on | Cost |
|---|---|
| Physical USPS letters (standard first class) | Letter credits in bundles: 25 for $50, 60 for $100, or 150 for $200 ($2.00 down to $1.33 a letter) |
| Resident payment convenience fee | 4% + $0.30 per card payment, 2% per ACH payment |
| Unlocking your community’s own phone number | $5 one-time |
| Changing your community’s phone number | $5 one-time, with one free swap in your first 7 days |
Your community’s own local number is a one-time $5 to unlock - after that the number itself costs nothing extra each month. Changing the number later is another one-time $5, and your first swap within 7 days of activating it is free.
Resident convenience fees are between the resident and the payment processor - they don’t appear on your HomeHerald bill. See Payment methods overview for the full fee breakdown.
Where to view your current plan
My Herald Account
You’ll see:
- Your current plan and price point
- Property count (toward your size tier)
- Billing details and the card on file
Changing size as you grow
Price points are based on property count, so growth is the only thing that moves you between size bands. If you try to add properties past your size, HomeHerald stops you with a “Property limit reached” message that asks you to upgrade. Your bill changes only when you move up a size. Nothing about the product changes.
Update the card on file under My Herald Account → Billing.
If a payment fails
Stripe retries automatically, and the app stays open with a payment banner while it does. If the subscription lapses, the community keeps working, but Herald’s AI, the Dues Chaser, and texting switch off until billing is current. Your data is preserved throughout - update the card and everything comes back.
Common situations
”We’re a management company running several communities”
Get in touch through the pricing page. Multi-community setups are handled as a conversation rather than a self-serve tier.
”We’re a non-profit - do we get a discount?”
Most HOAs aren’t 501(c)(3) non-profits. If yours has tax-exempt status, contact support for any pricing flexibility.
”We need a W-9”
Email support@homeherald.ai. They’ll send the vendor info your accountant needs.
”Do we lose anything if we stay on the smallest size?”
No. Automate at $65 is the same software as Automate at $250. The only differences are how many properties it covers and how many voice minutes come with it.
Where to go next
- Community settings - non-billing community config
- Integrations - connecting Physical Mail, Stripe, and more
- The pricing page - current pricing details